Privacy & Cookies Policy | Process Instruments

Privacy Notice; Reviewed 1^st February 2025

HOW TO REACH US

For matters concerning your personal data protection, our team can be reached at:

Process Instruments UK Ltd.
Process House, Turf St.
Burnley BB11 3BP
United Kingdom

Electronic correspondence: info@processinstruments.net

OVERSIGHT OF YOUR DATA

The stewardship of your personal information falls under the responsibility of Process Instruments UK Ltd., alongside any relevant affiliate organisations with which you interact during the course of our business relationship.

INTRODUCTION TO OUR PRIVACY PRACTICES

This comprehensive Privacy Notice outlines the approach of Process Instruments UK Ltd., including our wider corporate family of affiliates and subsidiaries, regarding the collection, handling, sharing, and safeguarding of personal information.

Our data handling practices vary according to the nature of our relationship. This document contains distinct provisions applicable to website users, existing and potential clients, business associates, and employment candidates.

CORPORATE TRANSITIONS

In circumstances involving corporate restructuring, mergers, or acquisitions affecting our business operations or assets, your personal information may be transferred to the acquiring entity. Such organisations will be bound by equivalent or enhanced data protection standards. Where mandated by law, you will receive notification of such transfers.

YOUR PERSONAL DATA RIGHTS

Under current data protection legislation, you are entitled to exercise the following rights:

Challenge how we process your information
Examine and receive copies of your stored personal data
Request amendments to any inaccurate or outdated information
Seek the removal of your personal records from our systems
Revoke previously granted permissions for data processing
Set limitations on how we handle your information
Request the portability of your data to yourself or designated third parties
Submit concerns to regulatory authorities regarding our data handling practices

To exercise these entitlements, please submit your request through info@processinstruments.net. Identity verification may be required, and certain legal constraints may affect our ability to fulfil specific requests. We shall provide timely updates regarding the status of your request.

INFORMATION PROCESSING OVERVIEW

Digital Platform Users

Our websites collect various types of information, including browsing patterns, device identifiers, transaction details, and content you voluntarily provide through account registration, forms, and interactive features. This may involve cookie technology, as detailed in our separate Cookie Notice.

The processing of website visitor data occurs under the following legal frameworks:

Processing Purpose	Legal Foundation
Implementation of targeted marketing initiatives and promotional campaigns	Explicit consent or legitimate business interests
Performance evaluation and service enhancement	Legitimate business interests
Delivery of personalised digital experiences	Consent or legitimate business interests
Maintenance of platform security	Legitimate business interests
Facilitation of user communications	Legitimate business interests
Distribution of opted-in communications	Explicit consent
Compliance with regulatory requirements	Legal obligations
Protection of legal interests	Legitimate business interests

Commercial Relations Management

For customers, suppliers, and business partners, we maintain records including contact information, transaction histories, financial arrangements, correspondence, meeting documentation, and service feedback. This information is processed according to the following framework:

Processing Purpose	Legal Foundation
Business communications management	Legitimate business interests
Subscription-based information delivery	Explicit consent
Commercial transaction processing	Contractual necessity
Marketing activities and customer research	Consent or legitimate business interests
Strategic business evaluation	Legitimate business interests or legal obligations
Corporate development activities	Legitimate business interests or legal obligations
Regulatory compliance	Legal obligations
Legal rights protection	Legitimate business interests
Security threat prevention	Legitimate business interests
Service quality management	Legitimate business interests
Operational administration	Legitimate business interests
Quality assurance programmes	Legitimate business interests

Recruitment Data Processing

Applications for employment are processed in accordance with our separate Recruitment Privacy Notice.

SOCIAL MEDIA ENGAGEMENT

Our social media presence involves joint data controllership with platform providers. While these platforms largely determine data processing methods, we maintain specific responsibilities regarding user interaction.

User-generated content on our social media channels (including comments, multimedia, reactions, and messages) remains under platform provider control. We reserve content moderation rights and may share platform content through our official channels where appropriate.

Our social media presence serves public relations, marketing, and recruitment purposes, operating under legitimate business interest frameworks. We employ various targeting mechanisms provided by these platforms, subject to user consent management systems.

Platform Provider Data Practices

Social media operators employ various tracking technologies independent of user account status. These providers analyse user behaviour, relationships, and preferences. We maintain no control over platform-specific data processing.

Detailed information about platform-specific practices can be found in their respective privacy policies:

X.com
Facebook.com
Instagram.com
LinkedIn.com
WeChat.com
YouTube.com

DATA SHARING PRACTICES

Our organisational structure necessitates internal data sharing among group companies. Certain processing activities involve joint controllership arrangements, where multiple entities collectively oversee data management.

We engage trusted service providers for various operational functions, including:

Order fulfilment
Payment processing
Customer service
Financial operations
Compliance auditing
Security services
Technology infrastructure
Communications
Digital services
Distribution
Marketing operations
Analytics
Event coordination
Professional development
Research activities
Documentation
Professional services

Information sharing may extend to distributors, partners, contractors, regulatory bodies, financial institutions, and legal authorities where legally justified.

All data transfers occur under appropriate legal frameworks and security measures.

We explicitly prohibit the commercial exploitation of personal data and restrict external disclosure to affiliated organisations.

INTERNATIONAL DATA MOVEMENTS

Your information may be transferred internationally within our corporate group, and service provider network, particularly in Ireland, France, China, and the United States. Such transfers occur only when essential for stated purposes, legally justified, and protected by appropriate safeguards. For details about transfer protection measures, contact info@processinstruments.net

DATA RETENTION PRINCIPLES

Unless otherwise specified, we retain personal information only for the duration necessary to fulfil its intended purpose or to satisfy legal requirements regarding taxation, accounting, employment, HMRC, and health and safety regulations, whichever period is longer. Upon expiration of the retention period, data is securely destroyed.

POLICY UPDATES

This policy undergoes periodic review and updates. The latest version is always available on our website. We recommend regular review of this notice to stay informed of any changes.